Yoga Moves studio host information
Here you can access all documents and information that support your role as a yoga moves host
overview APPS AND DOCUMENTS
Bsport: Your Bsport Account is your personal account in the Yoga Moves Bsport platform. It is important to remember your login and use it every time you work. Login and password are sent via email by Laura before your first shift. Basic class check-in instruction here
Sling: Use it to view and trade front desk shifts | clock in and out for shifts | check your shift to do listset up your availability and request time off | contact your colleagues or Laura about shifts | share shift preferences to Laura | find practical tutorials you need during your shift (lights, laundry, aerials, cleaning list…)
Slack: Use it to communicate with other hosts and member of staff. Always log-in at the start of every shift to stay up to date on studio news, and ask questions to colleagues. Priority chatrooms: 0-studio-announcements | 7-host-chatroom | studio of your current shift | studio of your previous shift.
Microsoft TO DO: For login details for all our studios —> Info & log-in NEW
Tapkey app & SaltoKS: To access our studios FLY, HOT & ONE. Laura grants access before your first shift.
Useful documents before & during your work in the studios:
OUR STUDIOS
STUDIO ONE - Info package here
Address: Sint Janshovenstraat 1
Tel: 06 2557 0401
Studio access: Salto KS app.
STUDIO HOT - Info package here
Address: Jan van Scorelstraat 41
Tel: 06 1146 8420
Studio access: Tapkey
STUDIO FLY - Info package here
Address: Croeselaan 209
Tel: 06 1147 0863
Studio access: Tapkey
STUDIO HOT CENTRAL - Info package here
Address: Servaasbolwerk 15
Tel: 06 2553 7896
Access: Regular key in keybox next to front door.
STUDIO TERWIJDE - Info package here
Address: Musicallaan 163
Access: Nuki app.
Important LINKS & TUTORIALS
General customer info and prices
Class Card Validity
3 Starters Card: valid for 30 days from first booking date; w/o booking, will expire after 30 days.
10x & 20x Class Cards : valid for 6 months from billing/purchase date.
Right of Withdrawal - 14-day cooling off period for online purchases
Subscription cancel, pause, or change requests[10-day cancel policy for all subscriptions + pauses are now available for all subscriptions]
E-mail Management
E-mail introduction Watch video
Part 1 | learn about labels Watch video
Part 2 | replying to clients Watch video
Part 3 | E-mail how to search & keep learning Watch video
New E-mail templates —> coming soon!
U-pas: Instructions | Video
HR & PAYROLL INFO
For all questions related to contract, payslips, perks:
Belén | belen@yogamoves.nl (works Mondays and Wednesdays)
You will get paid for your hours in the upcoming month, always around the 25th. You can review your payslips in Mijn Loondossier (https://mijn.loondossier.nl/Aanmelden).
Important contacts
For emergencies on weekends (Friday after 17.00 - Sunday) call the On Call number: 06 23331571 —> urgent requests and questions that cannot wait until Monday OR call in sick during weekend
For all questions related to your tasks, onboarding, schedules, call in sick, cash admin, treatwell and masseuse questions, feedback and questions about everything but classes, schedule and teachers: Laura | Hospitality Manager | laura@yogamoves.nl or
tel: 06 20257301 or Slack or Sling | from Monday to Friday (until 13:30)
For practical questions during your shift or questions related to emails: Anna Luna | Studio Host | reachable by Slack or Sling.
For questions about Bsport, admin, email support, customer support: Jess | Admin Assistant | admin@yogamoves.nl or Slack
All other important contacts: click here

